Posted on Posted on February 28, 2016 by Dr. Kelly R. Rasmussen
ABOUT THOSE AMARILLO 911 CALLS FROM THE
Dr. Kelly R. Rasmussen
First, let us acknowledge that it is intimidating and at times exasperating to call 911. Even for dispatchers who know that other side of the conversation, it can be frantic to call and answer the questions, and give the information, and then, wait.
For the Amarillo Interim City Manager, it seems as if he was a bit panicked (as anyone would be) by the larceny of highly valued items. This came out in his repeated threats that "I'm going to address this when I get to my office and you are not going to like it" and the fact that he stated in a faux pas that he was the city manager of Oklahoma city (instead of Amarillo).
None of that is the dispatcher's fault. And let me add sternly that attacking the city manager with racist names is cowardly, mindless, and just plain wrong.
My observations from the perspective of dispatcher, director, to PhD, and expert on the subject,
It is my hope that the police take-over of dispatch now is truly a good fix and fit. It is my sincerest hope that policies, staffing, and procedures are examined fully and not from a singular, self-serving perspective, rather a unified, community-minded delivery. Having known and trained some of the professionals in that 911 center, I can honestly attest to the fact that if they had enough officers to go around, everyone would get the response they demand and deserve! Those 911 Heroes are truly the lifeline of your community and nothing less!
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