Years and years (& years) of taking 911 calls and then training those who answer those calls have accumulated to what I now call "Lessons Learned from Suicidal Callers" and the art of...

Posted on September 1, 2015 by Dr. Kelly R. Rasmussen

THIS LEADERSHIP SERIES IS GOLD - PART 3     

THIS LEADERSHIP SERIES IS GOLD - PART 4     

Posted on November 19, 2015 by Dr. Kelly R. Rasmussen

Posted on March 25, 2016 by Dr. Kelly R. Rasmussen

Posted on February 27, 2016 by Dr. Kelly R. Rasmussen

WHAT DO THEY WANT ANYHOW??? Shouldn't they just be happy to have a job? Well, NO, actually. Those who sit the chair (sometimes it feels like the electric chair),...

Posted on November 18, 2015 by Dr. Kelly R. Rasmussen

WHAT IF THERE WAS NO 9-1-1?

Posted on February 28, 2016 by Dr. Kelly R. Rasmussen

After nearly 27 years together (tomorrow) we've decided that it's time to get back to US! And that means even with all the chaos, schedules, social media, and other...

The top 4 Leadership Traits according to the Pew Institute are Honesty, Intelligence, Decisiveness, and Organized. As is too common today, too many leaders are busy being busy. This is...

MAYBE IT'S ME? MAYBE I AM SCREWING UP?

Have you ever wondered, "Is it me?" After 3 unsuccessful tries to become promoted from dispatcher to shift supervisor, it dawned on me that maybe I was doing something all wrong...

ABOUT THOSE AMARILLO 911 CALLS FROM THE INTERIM MANAGER...   

With the high stress and low satisfaction among all in the public safety arena (police, fire, EMS, dispatch and corrections) it is becoming more...

WHY ARE THEY SO NEGATIVE?

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In a recent NBC news report, it was noted that the Albuquerque Dispatcher has resigned. Chris Carver of National Emergency Number Association (NENA) stated that "hiring the right people can...

THIS LEADERSHIP SERIES IS GOLD - PART 1     

Posted on August 5, 2015 by Dr. Kelly R. Rasmussen

How is it that we allow our work relationships to weave into our home life (and vice versa) and wreak havoc on our lives? This inability to maintain balance and...

If you've ever thought that being a leader today is like being stretched on many fronts and never pleasing anyone in particular, then you might feel a little like...

Posted on November 17, 2015 by Dr. Kelly R. Rasmussen

TEAM BUILDING AMONG ALL OF PUBLIC SAFETY

Posted on December 30, 2015 by Dr. Kelly R. Rasmussen

Posted on March15, 2016 by Dr. Kelly R. Rasmussen

Posted on November 20, 2015 by Dr. Kelly R. Rasmussen

I often tell people most of what I've learned I learned from 9-1-1. After nearly 3 decades of being immersed in the industry, I can honestly say,...

WHY WORK RELATIONSHIPS CAN DESTROY HOME RELATIONSHIPS AND STRATEGIES TO OVERCOME     

Posted on June 29, 2015 by Dr. Kelly R. Rasmussen

There are plenty of stories and facebook pages that highlight the tribulations of negativity in emergency dispatchers and the communications center. Now studies being published...

911 DISPATCHERS - ERASING NEGATIVITY BEGINS AT HOME!       

5 LIFE LESSONS FROM 911!

Even Hitler was a successful leader. We don't like to think of him or the leaders of Isis in today's times but ponder for a moment what they did or must be doing in order to...

LESSONS LEARNED FROM SUICIDAL CALLERS 911  

People want to be lead. They want a leader who is honest, has vision and determination to go after their vision. Throw in a little variety like fun, motivation, and understanding and they will... 

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If you have ever struggled to fit in, or if you have ever wondered why your voice is not heard or you feel like you don't matter anymore, then you too can learn the lessons from...

Posted on December 1, 2015 by Dr. Kelly R. Rasmussen

Posted on January 14, 2016 by Dr. Kelly R. Rasmussen

Posted on January 27, 2016 by Dr. Kelly R. Rasmussen

Posted on November 18, 2015 by Dr. Kelly R. Rasmussen

6 THINGS YOU CAN LEARN FROM 911 TO BUILD BETTER RELATIONSHIPS!       

ONE SIMPLE RULE TO JUMP-START A RELATIONSHIP NOW!      

First, let us acknowledge that it is intimidating and at times exasperating to call 911. Even for dispatchers who know that other side of the conversation, it can be frantic to...

HOW TO CELEBRATE 911 DISPATCHERS IN 3 OR 4 EASY STEPS! AND IDEAS FOR NATIONAL TELECOMMUNICATORS' WEEK!        

The job of an emergency dispatcher starts out as one of amazement! It's the coolest job ever and the new dispatcher eagerly jumps in and begins to learn! Never mind all of the...

THIS LEADERSHIP SERIES IS GOLD - PART 2     

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