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John began his 9-1-1 career in 1997 as a Dispatcher with Roscommon County in Michigan. He worked his way up through the ranks to 9-1-1 Director/Emergency Manager, progressively leading Roscommon County with technological advances and innovative ideas including the creation of their brand new dispatch center.
John has served as President of the Michigan Communication Directors Association (MCDA), President of Michigan APCO, President of the 7th District Emergency Managers Association, and Chairman of the Region 7 Homeland Security Planning Board. He was Michigan APCO 9-1-1 Director of the year in 2006. John is currently a member of the State 9-1-1 Committee as the Michigan House of Representatives Appointee, serving as Chair of the Certification Subcommittee and a member for the Training Subcommittee.
John joined Success Communications, Inc. full time in August 2008 in order to follow his passion and continue to give back to the 9-1-1 industry. |
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Kristi has been with Livingston County Central Dispatch since 2003. She has been a shift leader/supervisor there since January 2008. Kristi is a member of the TERT (Telecommunicator Emergency Response Taskforce) team. She is also studying for her ENP (Emergency Number Professional) certification.
Prior to Livingston, Kristi worked at CMU as a student services officer Supervisor while attending CMU and obtaining her Bachelor’s degree.
Kristi has goals of moving up the ranks in the profession. She is committed, dedicated and driven to improve the 9-1-1 field. She has been with Success Communications since February 2008. . |
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Kelly has been with the 9-1-1 industry since 1986. She rose through the ranks from Dispatcher to Director and is now an International Speaker and Author on using words to change lives.
She is a member of the 9-1-1 organizations APCO and NENA and is a certified Emergency Number Professional. She is also a member the International Society for Performance Improvement (ISPI). She has held the MI Chapter NENA Vice-President seat for over 3 years and she has successfully facilitated and led the consolidation of 3 Public Safety Answering Points into one central dispatch center. She is sought out by organizations who request interventions & assessments to improve their departments from the inside out and is recruited as the 9-1-1 Expert by schools and others to answer questions & offer insights about the future of 9-1-1. She is the author of 9-1-1, Who Will Answer Your Call? and an inspirational CD, 9-1-1 Matters. Kelly is a proven leader as the CEO of Success Communications, Inc. and is featured on Cable News Show Inside Business.
Kelly’s personal investments drive her to succeed: 2011 PhD in Public Safety, Emphasis: Leadership ~ Capella University 2004 Emergency Number Professional 2001 Master of Science in Communications ~ Grand Valley State University 1998 Bachelor of Arts ~ Grand Valley State University 1997 Michigan State Police Dispatcher Manager Training 1995 Associate in Arts ~ Muskegon Community College 1995 Michigan State Police Supervisor Development |
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Your Premier Training Company for the 9-1-1 Industry and Beyond |
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Pat started as a police officer in Buena Vista Twp. Police Dept in 1985. He joined the state police in 1988. He has trooped from Battle Creek to Detroit, Flint, and was promoted to Sgt. while at Caro Post in 1997. Pat has a variety of positions from the Governor’s Security Detail, a Surveillance team and a multi-jurisdictional narcotics team.
Pat joined Success Communications, Inc. in 2008. His love for public safety is only surpassed by his love for his family. He has supervised, mentored and counseled enlisted, civilian, and outside agency subordinates and is able to successfully interact with state police personnel, federal agencies, chiefs of police, sheriffs, local police officers and prosecutors throughout the state of Michigan and United States. |
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Lt. Chuck Asher, AA, Retired Instructor |
Chuck started as a dispatcher in 1984 in the Battle Creek Metropolitan Area. He transferred to the Fire Fighting Division in 1989 where he served through the ranks and was promoted to Lieutenant in June 2007. Chuck has served as trustee, Vice-President and President of I.A.F.F. local #335.Chuck has always gone above and beyond as evidenced by his accreditations such as Emergency Medical Dispatcher, Hazardous Materials Technician, Medical First Responder, and Confined Space Rescue Operations.
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Kelly R. Rasmussen, MS, ENP CEO, Instructor, Personal/Professional Coach |
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Becki Kotecki Instructor |
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Becki has been with Muskegon Central Dispatch since 1995. She has been a shift supervisor since 2001. Becki is a CTO-Certified Training Officer and plays an important role in the training of new dispatchers at her center.
Becki has held her Fire Fighter certification and is in the process of renewing her EMT-Basic license. She is also going back to school and progressing toward her Bachelor’s degree.
Becki joined the Success Communications, Inc. team in 2009.
She truly enjoys her career in the 9-1-1 field and she is excited to help others |
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Michelle Rasmussen holds a Masters Degree in Business Administration (MBA) with professional expertise in contract negotiations having been a Michigan Realtor for nearly a decade. She is an accomplished entrepreneur having started her own highly acclaimed company Success Communications, Inc. in 2006 as well as several other companies.
Michelle is driven to Succeed by always putting the customer first. She maintains the company’s quality assurance by holding all employees to the highest customer standard.
Michelle believes in having a mission, goals, and a plan to Successfully accomplish those goals, utilizing the strengths of everyone on the team. |
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Michelle D. Rasmussen, MBA |
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Lindsey was a History Teacher prior to joining Success. She has held positions in Customer Service, Cashier and Teaching.
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Nila Lowrey, BA |
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Nila comes to us from a sales background in the building industry. She has held positions as Administrative Assistant, Design Studio Consultant and Sales Representative.
Nila holds her BA in Interior Design from Michigan State University and her Associates from Kalamazoo Valley Community College.
Nila joined Success in 2009 as Administrative Assistant and after three short months advanced into the marketing & sales position that she currently holds. Nila has secured several key speaking and teaching engagements for Success Instructors and has assisted as production assistant for Inside Business while they filmed Success Communications, Inc. |
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Eric Miller, BA Instructor |
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Eric is Director of Public Safety in Albion and commander of 31 officers, dispatchers and support personnel. Eric holds his BA in Management & Organizational Development from Spring Arbor. He has successfully completed training at the FBI Academy of Quantico and has been MCOLES certified since 1990.
Eric holds certificates in police management and police leadership from basic detective school to internal investigations to Reid interview and interrogation. He is qualified in Fire Service as an incident commander, arson investigator, advanced arson investigator, and apparatus driving instructor.
Eric joined Success in 2009 as an instructor to give back to all of Public Safety. |
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Amy Thomas Support Technician |
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Amy has been with Montcalm Co. Central Dispatch since 1998. She has been a shift supervisor since 2007. Amy has been a successful organizer of multiple charity events to raise funds for dispatchers in tough economic conditions.
Amy holds her current Paramedic license and is working on going back to school to obtain her Bachelors degree.
Amy joined the Success Communications, Inc. team in November of 2008 as a support technician and is an instructor for the basic 40-hour dispatch class. Amy continues to grow with the organization. Amy loves what she does for 9-1-1 and is excited to give back to all of Public Safety Communications. |
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Jeri has been in the 9-1-1 industry since 1988. She has spent her stellar career with Van Buren County Dispatch Center in Paw Paw, Michigan, rising through the ranks from Dispatcher to Director.
Jeri is a Certified Emergency Number Professional and in 2002, Jeri was recognized as Michigan’s APCO 9-1-1 Director of the year (Association of Public Safety Communications Officials). She is a member of APCO, NENA (National Emergency Number Association) and MCDA (Michigan Communications Directors Association.
Jeri is also a member and Secretary/Treasurer of the Van Buren County Fire Chief’s Association. Jeri joined Success in 2009 and continues to serve all in Public Safety by way of educating others. |
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Jeri Tapper, ENP Instructor
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Che’rie White Instructor
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Che’rie has served in public safety in many roles. Starting in 1986 in Ionia as a Dispatcher and Jail Sgt., Che’rie moved up through the ranks to serve as Interim Director for Ionia twice before officially becoming the Director in 1995. Che’rie continues her service now in her role as Supervisor at Barry County Central Dispatch.
Che’rie has been commended for her contributions of computer programming, quality assurance, writing policy & procedures, and staying informed with all of her public safety agencies expectations.
Che’rie is devoted to public safety. She joined the Success team in 2009 and is looking forward to a long and progressive future. |
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Brad left his role at Muskegon Community College to become a Support Technician with Success Communications, Inc. in 2008. Brad has traveled all across Michigan, Ontario, Texas, Wisconsin, Indiana, Illinois and other places representing Success and supporting our team of Instructors.
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George Sprouse Support Technician |
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George comes to us from the Manufacturing industry after serving over two decades as a proven leader. George supervised three departments, scheduled production and is a committed leader and problem-solver. George has watched Success from afar during its infancy and has been inspired to join the company as a Support Technician with an eye on the future. George is a devoted part of the team filling in wherever necessary and has filmed, produced, and edited training classes and seminars. |
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Lindsey Ulrich, BA |
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Lindsey joined Success in January, 2010. Her career background includes marketing, advertising, graphic designing, and media relations.
Lindsey obtained her BA in Public Relations and Graphic Imaging from Western Michigan University. |
