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Comments from Participants |
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Your Premier Training Company for the 9-1-1 Industry. |
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A Matter of Life & Death |
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“Was great to get new material—not same old information. Please keep up the good work!!!” Angela Ricardi, Southfield Police Department
“Great job! Perfect amount of energy and wisdom.” Jean Malik, Birmingham Police Department
“Simply an awesome class!” Nicholas M. Carpenter, Antrim County Sheriff’s Office
“Class was exciting and interesting. Learned many important things that I never would have concluded on my own. Thanks Success Communications!” Andrea Smith, Livingston County Central Dispatch
“Exceptional course!” Karen Bootz, Sterling Heights Police Department |
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Team Building |
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“This is a great training program-I feel that I learned a great deal about myself and my objectives for attending this program here have been met.” Mary Krohn, Huron County Central Dispatch
“Fantastic class-Truly helped me to realize how important profile patterns and individuals are the same but different and that’s okay.” Mary Ann Adams, St. Clair County Central Dispatch
“Beyond Expectations-Learned much more than I thought I would.” Roxann Volosky, Barry County Dispatch, MI
“Excellent Class-I learned a lot about myself that I can use to make positive changes in my life.” Lt. Pat Richard, Michigan State Police, Ionia, MI
“This seminar was very motivating.” Jennifer Vandenbossche, St. Clair County Central Dispatch, MI
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Copyright © 2007-2008 Success Communications, Inc. All Rights Reserved |
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The Professional Supervisor |
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“Very fun class-went by fast!” Mike Moe, Midland County Central Dispatch
“Very engaging and lots of fun! It built my confidence as a supervisor and gave me the tools I need to improve myself and my team.” Kristie Simon, Mason-Oceana 9-1-1
“Great course! Obtained some good tools to take back and use.” Peter Strainovici, Southfield Police Department
“Facilitated great class discussions and a great atmosphere where people were comfortable sharing personal stories.” Shanna McMahon, Warren Police Department
“I walked away from this training with a much better idea of what is expected of a successful leader which is very helpful considering I’ve only been an alternate shift leader for 1 1/2 months!” Joni Stidham, Livingston County Central Dispatch |
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Conflict Resolution |
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“A lot of good interaction between students/instructor as well as students/students.” Michelle Robbins, Chippewa County 9-1-1
“Finally, a much needed course!” Susan Schmidt, Sterling Heights PD
“Being a new supervisor, this class was wonderful-brought my attention to things I wasn’t aware of.” Betty Mayer, Chippewa County 9-1-1
“Good info. and practical applications.” Amy Swords, Ottawa County Central Dispatch
“Best seminar I’ve been to in a very long time.” Brian Forrester, Hazel Park Police Department |
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“I learned several tips that I can bring back to my workplace.” Kathy Shew, Clay Township Police Department
“Customer Service is always a great class not only for the seasoned dispatcher but for a new dispatcher. A class that should be taken once a year by everyone!” Jennifer Couch, West Bloomfield Police
“Very Good seminar-reemphasizes some things long forgotten or buried in our minds!” Loretta Thomas, MSP Detroit
“Helped that instructor was former dispatcher as well as director and can give specific examples.” Sonja Ratliff, Manistee County Central Dispatch “Not your average class. Was fun, intuitive and a lot of concepts and ideas will be taken to use.” Ken Wiedenbauer, Brown County 9-1-1 |
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Customer Service |
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Motivating Your Workforce |
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“Very thought provoking-a lot to think about and consider-very good directions and specific actions and tactics.” Lynn Schmidt, Germantown Police
“Well worth it. Nice to know the instructors are willing to continue with support after the class. Thank you!” Danielle Miller, Douglas County 9-1-1
“You hit the nail on the head! You met all of my expectations...and more.” Christine Brower, Allegan County Central Dispatch
“Helped look at other areas of motivation that I had not thought about. ” Robert Kirk, Van Buren County Sheriff’s Department
“Love that there are classes that can be taught from all perspectives of the job.” Sarah Taylor, Allegan County Central Dispatch |
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Becoming a Great Supervisor |
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“This has been the most valuable course I have taken to improve as an employee/supervisor. I received very valuable information, and it will be very useful in my career.” Pamela A. Battinkaff, Shiawassee County Central Dispatch
“Material was very easy for me to relate it to my everyday life. This seminar and how it is taught makes you want to change.” Stephanie Stefanich, Muskegon 9-1-1
“This class was above my expectations. I was afraid it would be a lot of book work but found the interaction activities to be very helpful.” Judy Vorhies, Shiawassee County Central Dispatch
“I now know what my true job description is & I will be a better supervisor with these tools. I could sit through this class again and not get bored.” Rachel Young, MSP 2nd District Regional Dispatch
“I loved learning how to exert myself more in my new role instead of always trying to be the fun, friendly supervisor.” Valerie Smith, Roscommon County Central Dispatch |
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40-Hour Beginning Dispatch School |
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“I would 100% go to another Success class, because I know it will make me successful no matter where I go or what I do” Casey Nichols, Missaukee County Sheriff Department
“I learned so many little things in this class. There were holes in my training that I didn’t even know existed. You kept things interesting and fun.”
“I loved the class and the instructors. The class was very helpful and gave me a great insight on what to look for as I progress into my new career.” Ada Jones, Dearborn Police Department
“I think that all levels of dispatchers benefit from the training and a lot of issues were discussed that everyone has concerns about.” Leah Johnson, Grand Traverse Central Dispatch
“I am looking forward to future training from Success Communications, Inc., and will pass these thoughts on to all dispatchers I have contact with.” Clarence Hetherington, Arenac E-911 |
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9-1-1 Liability |
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“Very good information! Very good tools to take back to work.” Pete Strainovici, Southfield Police Department
“Class could not have come at a better time.” Jeff Merser, City of Southfield 9-1-1
“Very helpful, discuss new materials with coworkers not in class.” Mary Ann Adams, St. Clair County Central Dispatch
“Lots of great information! Kept my interest” Stacie Fellows, Livingston County 9-1-1
“Very informative course. This is important stuff for people to know!” Chris Mortimer, Van Buren Central Dispatch |
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Cultural Diversity |
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“Fantabulous! Can’t wait to attend the next.” Brenda McKinney, St. Clair County Central Dispatch
“Great class-very interactive. I felt extremely comfortable and not judged.” Colleen Westphal, Livingston County 9-1-1
“I feel empowered right now!” Kim Kowalik, Sterling Heights Police Department
“All positive. Truly learned tons and enjoyed it-Well Done, Thanks!” Mary Ann Adams, St. Clair County Central Dispatch
“You are the type of supervisor I hope to be. I took every word to heart.” Shanna McMahon, Warren Police Department |
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Ethics |
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“Great class-everyone should attend! You’ll be surprised at what you really don’t know!” Steve Puchovan, Madison Heights Police Department
“Your classes are always full of useful knowledge and information. They are very thought provoking for me.” Stephanie Cheung, Clinton Township Police Department
“Send everyone!” Carolyn Godlewski, Oakland County Sheriff Office
“Always a motivating speaker. I feel very motivated to go back to work after each seminar.” Christine, Joiner, Warren Police Department
“I wish this seminar could be department wide so command, administration and dispatch could experience the benefits together.” Theresa Knoll, Beverly Hills Public Safety |
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“It is going to make me a better person when conflict arises to have the tools to handle it.” Angela Sweebe-Ware, Midland County Central Dispatch
“The solutions that are suggested to avoid conflict were excellent. I wish this was a mandatory class for everyone in our section.” Lorrie Manning, Oakland County Sheriff Department
“Very good information you can take back and use. It stays with you.” Jeanine McIntosh, Albion Public Safety
“Outstanding course. Highly recommended.” Jennifer Vandenbossche, St. Clair County Central Dispatch
“I think it was a lot of great information.” Danielle Dame, Midland County Central Dispatch |
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Conflict Management |
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40-Hour Advanced Dispatch School |
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Domestic Violence |
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“Very very powerful.” Justin Levandoski, City of Wyoming
“I loved the class. I learned a lot.” Kathleen Healy, MSP 2nd District Regional Dispatch
“I don’t know if my words are sufficient enough to thank you for the wonderful, eye-opening, profound impact you made on me.” Bill Drake, MSP 2nd District Regional Dispatch
“Very grateful for what you shared.” Margaret Potter, MSP 2nd District Regional Dispatch
“She has forever affected the way I will handle domestic calls. Thank you! Thank you! Thank you!” Kellie Brown, MSP 2nd District Regional Dispatch |
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“This class brought back to the surface of my conscience why I do this job and why I love it.” Jennifer Couch, West Bloomfield Police Department
“The class was fun. Had a great time!” Kellie Brown, MSP 2nd District Regional Dispatch
“All the instructors are knowledgeable and great communicators-Learned more in these classes and week to apply in real case scenarios.” Linda Isaac, MSP 2nd District Regional Dispatch |