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Copyright © 2007-2009 Success Communications, Inc. All Rights Reserved |
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Comments from Participants |
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Your Premier Training Company for the 9-1-1 Industry and Beyond |
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40-Hour Beginning Dispatch School |
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“This is an excellent beginning dispatch school. I wish I would have had this class at the beginning of my career. “ Lauren Joslin, West Bloomfield Police Department
“This class exceeded my expectations. I have never felt more proud, prepared and confident in my job. This class made me realize how small I am, but how significant my job/career really is and as a team how much of a difference we can make!! This class renewed my love and passion for dispatching and gave me the skills to prepare for the most difficult tasks. Anthony Howe, Montcalm County Central Dispatch Authority
“This was one of the most beneficial classes that I have taken in my public safety career. Thank you so much.” Michael Stys, Western Michigan University Public Safety
“Thanks to Success Communications for putting on a training program that every dispatcher nationwide should take. I now feel that I am better prepared for all the new advancements in the 9-1-1 dispatch field.” Candy Bear, Dearborn Police Department, (20 Years in Public Safety)
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9-1-1 Liability |
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“Class was informative and well organized, provided useful, challenging, and important information to strengthen, improve and protect our department.” Reed Wakeman, Grand Rapids Police Department
“The course covered and reinforced more information than I have received in other liability classes.” Justin Hoslet, St. Clair County Central Dispatch “Very informative and uplifting. I am more knowledgeable of my rights and the consequences of my actions.” “Very effective. Made me think about my own 9-1-1 Center and the liability involved” Vicki Jordan, Muskegon Central Dispatch
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Leadership II: The Professional Supervisor |
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“I have been to numerous trainings with different organizations over the years (14), of all the classes/courses, Success Communications impresses me the most.” Marie K.V. Gleesing, Portage Police Department
"I was sent to the Leadership II class and found the starting points, redirection, and most importantly the focus I needed to kick start my career. I can say that without the Leadership II class I very likely would have not had the ability to find the focus that I have now. " Vance J. Stringham, Grand Traverse 9-1-1
“Even as a Director, what an eye opener. It makes you realize many possible issues that can come up. Most of all it teaches you to address issues properly.” Keith Yats, Clare County Central Dispatch
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Team Building |
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“(This class gave me) good tools to approach conflict or potential conflict with positive and encouraging resolve.” Pat Perez, Brown County Public Safety
“Best class I have ever taken! (I will be) taking many positives from this class to apply to both my personal and professional life.” Heather Patek, Brown County Public Safety
“I’ve already started to change my mindset and the way I think. Nix the negativity.” Lauren Joslin, West Bloomfield Police Department
“This is a great training program-I feel that I learned a great deal about myself and my objectives for attending this program here have been met.” Mary Krohn, Huron County Central Dispatch
“Fantastic class-Truly helped me to realize how important profile patterns and individuals are the same but different and that’s okay.” Mary Ann Adams, St. Clair County Central Dispatch |
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Motivating Your Workforce |
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“Very thought provoking—a lot to think about and consider—very good directions and specific actions and tactics.” Lynn Schmidt, Germantown Police
“Well worth it. Nice to know the instructors are willing to continue with support after the class. Thank you!” Danielle Miller, Douglas County 9-1-1
“You hit the nail on the head! You met all of my expectations...and more.” Christine Brower, Allegan County Central Dispatch
“Love that there are classes that can be taught from all perspectives of the job.” Sarah Taylor, Allegan County Central Dispatch |
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40-Hour Advanced Dispatch School |
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“Everything was explained very well. I felt I could ask questions at any point!” Craig Payment, East Lansing Police Department
“I loved the class! I have already recommended it to my supervisor to send other to. The class was very informative and fun! Thanks.” Cassandra Lindberg, Sanilac County Central Dispatch
“This class brought back to the surface of my conscience why I do this job and why I love it.” Jennifer Couch, West Bloomfield Police Department
“The class was fun. Had a great time!” Kellie Brown, MSP 2nd District Regional Dispatch
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Leadership I: Becoming a Great Supervisor |
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“This class gave me great insight for becoming the best supervisor possible. Everyone considering a higher position should attend.” Melissa Schmidt, Clare County 9-1-1
“This has been the most valuable course I have taken to improve as an employee/supervisor. I received very valuable information, and it will be very useful in my career.” Pamela A. Battinkaff, Shiawassee County Central Dispatch
“. . . In 20 years this class was one of the most interesting. . . This class was a good reminder on how to communicate with coworkers, bosses, and employees.” Ruth A. Rasdale, Lansing/Ingham County 9-1-1
“I now know what my true job description is & I will be a better supervisor with these tools. I could sit through this class again and not get bored.” Rachel Young, MSP 2nd District Regional Dispatch |
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Ethics |
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“Great class, it makes you stop in this busy world and regroup, think about what your moral compass is and stick to it.” Shawn Bain, Dearborn Police Department
“I didn’t think a course on Ethics would be as interesting or as valuable as it was.” Anne Pashenee, St. Clair County Central Dispatch
“This class is head and shoulders above the others. Very impressive and professional.” Stephen Schultz, Richmond Police Department
“Very though provoking class...we laughed a lot as well as learned a lot.” Sue Campshure, Brown County Public Safety
“Thoroughly enjoyed this class, interesting and dead on to what is going on in dispatch today.” Thomas C. Brubaker, Clare County Central Dispatch
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Conflict Resolution |
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“The content of the seminar was excellent and sheds light in a whole new way.” Melissa Huff, WESCOM
“The class interaction was fantastic and the instructor is a great speaker and motivates me to strive for the best I can be.” Mark Swiderski, E-Com 9-1-1 Dispatch
“Finally, a much needed course!” Susan Schmidt, Sterling Heights PD
“Good info. and practical applications.” Amy Swords, Ottawa County Central Dispatch |
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“A good refresher for those of us who have been dispatching for a number of years—reminding us that we are an important piece of the puzzle.” Janis Smith, Monroe County Central Dispatch
“I learned several tips that I can bring back to my workplace.” Kathy Shew, Clay Township Police Department
“Customer Service is always a great class not only for the seasoned dispatcher but for a new dispatcher. A class that should be taken once a year by everyone!” Jennifer Couch, West Bloomfield Police
“Very Good seminar—re-emphasizes some things long forgotten or buried in our minds!” Loretta Thomas, MSP Detroit
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Customer Service |
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Cultural Diversity |
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“Another great class. Very interesting, a very tough subject to teach.” Melissa Snelling, Midland County Central Dispatch
“Fantabulous! Can’t wait to attend the next.” Brenda McKinney, St. Clair County Central Dispatch
“Great class—very interactive. I felt extremely comfortable and not judged.” Colleen Westphal, Livingston County 9-1-1
“I feel empowered right now!” Kim Kowalik, Sterling Heights Police Department
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“It’s a good glass when you can use it in “the real world” as well as the “public safety world”. The class forced self examination and it’s better than a trip to the therapist. Cheaper too! Barbara Fritz, Novi Police Department “Very beneficial!! 2 days would be great!” Ben Oliverio, Dearborn Police Department
“I am very impressed with the materials… Not only does it teach you how to approach other people during conflict, but we can use the tools to better ourselves which is where it starts.” Joni Stidham, Livingston County Central Dispatch
“Very good information you can take back and use. It stays with you.” Jeanine McIntosh, Albion Public Safety
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Conflict Management |
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Domestic Violence |
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“Very powerful and moving! A real eye-opener.” Pete Strainovici, Southfield Police Department
“This was ABSOLUTELY AWESOME!! And I suggest every Dispatcher, Supervisor, and Officer take it!!” Toni Kolowich, Madison Heights Police Department
“Once again Success Communications has a hit! Absolutely life changing class!!!!” Donna Grein, Lake County Central Dispatch
“I don’t know if my words are sufficient enough to thank you for the wonderful, eye-opening, profound impact you made on me.” Bill Drake, MSP 2nd District Regional Dispatch |
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Anger Management |
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“An enjoyable class with real solutions that can be used to make a real difference for myself and others.” Stephen G. Sylvester, MSP Detroit
“(This class) made me think about my reactions and how they can influence others—both positively and negatively.” Shanna McMahon, Warren Police Department
“Enjoyable & informative class. Very pertinent to our jobs as well as home life.” Kim Przeworski, Farmington Hills Police Department
“I will use this in both my personal & professional life in dealing with conflicts and knowing when to just let it roll off my back.” Kelly Pigeon, Northville Township Police Department
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Nix the Negativity |
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“This class really helped me realize my actions and reactions to certain types of calls and people.” Lindsey Moore, Clare County Central Dispatch
“Another great class. Useful in both work and personal life.” Jennifer Couch, West Bloomfield Police Department
“I think this class needs to be taken on a regular basis. People lose their positive thoughts and this class helped me remember that I do love my job . . .” Kristina Sanchez-Rollison, Oakland County Sheriff’s Office
“You gave me permission to ‘opt out’ of the negativity gang.” Carlene Strachn, Hillsdale County Central Dispatch |
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Leadership III: The Professional Supervisor Advanced |
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“I now have the tools to make it easier for me to evaluate and discipline the people I am responsible for.” Terry Coffindaffer, Allegan County Central Dispatch
“Outstanding class! Highly recommended for anyone in a supervisory role.” Pete Strainovici, Southfield Police Department
“Another quality leadership class by Success.” Jennifer Vandenbossche, St. Clair County Central Dispatch |
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Train the Trainer |
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“By far the most helpful and informative seminar I have ever been able to attend.” Amy Shock, City of Flint 9-1-1
“Class was awesome! Great learning experience and the class participation was excellent and beneficial. (I’m going to take) several ideas back to my agency for use in the center.” Lisa Ludwig, Oakland County Sheriff’s Office
“I’m excited to know more of the strengths & weaknesses of my training style so I can apply them accordingly, to be a better trainer.” Tara Jewell, Lansing/Ingham County 9-1-1
“I am going to be sure our training program is better and organized. I am going to be part of the solution!” Becki Kotecki, Muskegon Central Dispatch |
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Turn Stress Into Success |
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“This is the first stress class I was not just talked at but was included in.” Cheryl Roggendorf, Marinette County Dispatch
“Excellent class—I wish I would have been able to take the class prior to, or when I was first promoted!!!” F/Lt. Pat Richard, Michigan State Police
“I was able to use something tangible (the profile) that helped me understand my improvement areas.” Sgt. Chris Miller, Oakland County Sheriff’s Office
“As always—Success Communications went above and beyond my expectations. Kelly and staff are positive and motivational.” Nancy Burlingham, Van Buren County Central Dispatch |
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Professional Dispatch |
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“(I) learned a lot about the changes coming concerning equipment. The seminar made me proud again of my profession.” Sue Campshure, Brown County Public Safety
“After this class I truly understand the meaning behind professionalism and how it applies to my center. Great course!!” Mandy Justman, Chesterfield Township Police Department
“This was a great class. There is room for improvement and learning in every dispatch situation. This class covers it all.” Kellie Green, Antrim County Central Dispatch
“Awesome class! I’m excited to bring what I’ve learned back to my center and help my center improve its level of professionalism.” Nick Carpenter, Antrim County Central Dispatch |
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